12000 bdt FAQ — all your questions answered here

No, absolutely not. Each person may hold only one account. If multiple accounts are detected, all of them will be permanently suspended and all balances and bonuses will be forfeited. Two accounts cannot be opened from the same mobile number, email address, or device.

Wait one minute, then tap "Resend". Check that your phone has a stable network connection and that you entered the correct mobile number. If it still doesn't arrive, in our Help Centre Contact us via live chat.

KYC stands for Know Your Customer — it's an identity verification process. KYC is mandatory before your first withdrawal on 12000 bdt. Simply upload a photo of your National ID or passport. Verification is completed within 24 hours. Once done, it's valid for life.

Yes, though it can't be done directly. For security reasons, changing your mobile number requires assistance from the support team. Contact us via live chat with your KYC details. Once your identity is verified, the number will be updated within 48 hours.

Yes. You can close your account by contacting support — just make sure to withdraw your balance first. If you'd like to self-exclude as part of Responsible Gaming, Responsible Gaming View Page.

on the login page Click the "Forgot Password?" button. An OTP will be sent to your registered mobile number. Verify your identity using the OTP, then set a new password. The whole process takes about 2 minutes.

After 5 consecutive failed password attempts, your account is automatically locked for 30 minutes. It will unlock on its own after that. You can still log in using OTP even while the account is locked. For serious issues, please contact support.

Log in → tap "Deposit" → select your payment method (bKash / Nagad / Rocket / Bank) → enter the amount → follow the on-screen instructions. bKash/Nagad/Rocket deposits typically reflect in your account within 30 seconds to 2 minutes.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. KYC verification is required for your first withdrawal and is completed within 24 hours. Withdrawals made between midnight and 6 AM may take slightly longer to process.

The minimum deposit is ৳100. Maximum deposit limits vary by payment method. Daily limits for bKash follow the payment provider's own policy. Bank transfer is ideal for larger deposits. You can also set your own responsible gaming limits.

Wait 5–10 minutes first. If it still hasn't arrived: (1) note down the transaction ID or reference number, (2) take a screenshot, (3) in our Help Centre reach out via live chat with the relevant details. Our team aims to resolve your request within 30 minutes.

The minimum withdrawal amount is ৳500. 12000 bdt does not charge any withdrawal fees. However, your mobile banking provider may apply a small fee. Wagering requirements must be met before any bonus balance can be withdrawn.

Currently supported payment methods: bKash, Nagad, Rocket, and bank transfer (all major commercial banks). Mobile banking options are the fastest. More payment methods will be added in the future.

Contact support immediately. It may be possible to cancel the withdrawal before it is processed. However, once processed, reversals are very difficult. Always double-check the number before submitting a withdrawal request.

No. 12000 bdt does not charge any fees for deposits or withdrawals. However, your mobile banking provider (bKash/Nagad/Rocket) may apply their own charges as per their policies. Bank transfer fees set by your bank may also apply.

After your first deposit following registration, the welcome bonus is automatically credited to your bonus balance — no code required. You can receive up to 100% on your first deposit, with a maximum bonus of ৳12,000.

A wagering requirement means you must place a certain amount in bets before withdrawing bonus funds. For example, if the wagering requirement is 5x and your bonus is ৳1,000, you'll need to bet ৳5,000 before you can withdraw. Each bonus has its own terms — on the Promotions page View Details.

Share your account's referral code with a friend. Once they register using that code and make their first deposit, ৳500 will be credited to your account as a referral bonus. The more friends you refer, the more bonuses you earn.

No, expired bonuses cannot be recovered. Every bonus has a set validity period — typically 7 to 30 days. Once you receive a bonus, check the expiry date and terms right away, and make sure to use it in time.

The weekly reload bonus activates every Monday. Deposit during that week and get up to 20% bonus. Minimum deposit is ৳500. The bonus is credited automatically — no separate request needed.

New members can receive up to 50% cashback on losses in their first week. A weekly cashback program is also available for existing members, based on loyalty level. For more details, on the Promotions page here.

Bonuses may be cancelled for the following reasons: (1) creating multiple accounts, (2) registering with false information, (3) violating bonus terms, (4) suspicious betting patterns, or (5) the bonus expiring. Play fairly and you have nothing to worry about.

Cricket (IPL, BPL, International), Football (Premier League, La Liga, World Cup), Tennis, Badminton, Basketball, Volleyball, Kabaddi, and many more. 500+ markets available daily. Both live betting and pre-match betting options are supported.

Live betting lets you place bets in real time while a match is in progress. Odds change moment to moment. Confirmation is instant after placing a bet. The Cash Out feature lets you secure your winnings before the match ends. Keep your internet connection strong — live betting demands quick decisions.

Once a bet is confirmed, it generally cannot be cancelled. However, if Cash Out is available, you can partially or fully cash out while the game is in progress. If a match is cancelled or postponed, your stake is automatically refunded.

Odds are the multiplier applied to your potential winnings. For example, at odds of 2.5, a ৳100 bet returns ৳250 (your ৳100 stake + ৳150 profit). Higher odds mean a lower chance of winning but a bigger payout. 12000 bdt uses decimal odds, which are easy to understand.

A parlay bet combines multiple events into a single wager. You must win every selection — if just one loses, the entire bet is lost. The risk is higher, but so is the reward. For beginners, starting with single bets is the smarter move.

Yes. If a match is fully cancelled, all stakes are refunded. If it is postponed, the bet remains open until the match resumes. If it does not resume within a set timeframe, the bet is voided and the stake is returned — typically within 24 hours.

The minimum bet is ৳10. Maximum bet limits vary by event and market. You can also set your own bet limits for Responsible Gaming — Responsible Gaming See full details on the page.

Yes. 12000 bdt is a licensed and regulated platform. We use 256-bit SSL encryption, and all payments are processed through secure gateways. Your personal information is never shared with third parties. Thousands of satisfied members across Bangladesh are a testament to our trustworthiness.

Change your password immediately. Notify support via live chat or email. You can temporarily lock your account if needed. Log out of all active sessions from Account Settings. Our security team will investigate the matter.

Support is available 24 hours a day, 7 days a week. Ways to reach us: (1) Live Chat — in our Help Centre and start a chat, or (2) email us at: support@12000bdt.ws. Full support is available in English. For common issues, expect a response within 5 minutes.

Go to Account Settings → Security → Two-Factor Verification (2FA). Mobile OTP is the easiest method. Once enabled, an OTP will be sent to your phone every time you log in — knowing your password alone won't be enough to access the account. We strongly recommend keeping this turned on.

No. 12000 bdt never sells your personal or financial information for marketing purposes or to third parties. Your data is used solely for identity verification and payment processing. For more details, please read our Privacy Policy Read it here.

Yes, but only download from official sources. Visit the 12000 bdt App Page for the official download link. Do not download from third-party sites or APK files — they may contain viruses or malware.

Start by contacting support via live chat — most issues are resolved immediately. If not, send a detailed email to support@12000bdt.ws. We aim to respond within 24 hours. All complaints are taken seriously.